Location: USA (anywhere)
(ref. code USA-2020-SIC)
Positions: 2 full time
Deliver advanced WMS implementation and support services to Mantis existing and new clients and partners in USA, Canada and LATAM.
Location: Toronto, Canada
(ref. code CAD-2020-SIC)
Job Description:
Client business and process requirements analysis, solution design and documentation (Blueprint).
Advanced systems configuration and (if necessary) customization.
Functional and configuration responsibility for integration with other 3rd party IT systems (ERP, TMS, Parcel Carriers / Integrators, Material Handling Automation, etc.) as well as for setting up and connecting to warehouse devices (RF/Voice terminals, P2L/P2C/PutWall, printers, sorters, etc.).
Train (The Trainers - TTT) customers’ WMS support teams in configuring, customizing, deploying and supporting the system.
Provide and supervise UAT / Go-Live preparation and support including test setup, use case refinement, execution, and troubleshooting.
Provide and supervise functional support and troubleshooting for production issues during and after implementation.
Provide feedback of implementation and support challenges to Mantis’ corporate support organization and R&D to improve product quality.
Gain a working knowledge of Mantis implementation methodology and be able to apply it on implementation projects.
Work closely with key partners during the entire lifecycle of the project, including client teams, Mantis on and offshore teams as well as 3rd party teams where applicable.
Record billable time to customer and record cost-transfer time to other Mantis teams, as appropriate.
Required Skills & Experience:
Senior professionals with strong knowledge and experience base in the core principles and methodologies of WMS with 5+ years implementing and supporting advanced WMS solutions.
Strong WMS product knowledge and hands-on WMS Implementation experience. This includes exceptional product and data model knowledge. Experience collecting requirements and translating requirements into a systems definition as well as all the key steps required to implement WMS systems successfully.
Outstanding WMS domain knowledge of:
All processes: receiving, put away, counting, picking, packing, shipping, etc.
Interfacing with ERP and other IT systems through EDI, XML, Web Services, etc.
Peripheral devices to interface with, like RF, Printers, Sorters, etc.
Parcel & LTL management and interfacing with the carriers and/or 3rd party TMS.
Working knowledge of SQL and RDBMS. This is focused on strong troubleshooting capabilities, ability to review log files and identify with high probability the root causes for issues.
A team player with excellent communication skills, both written, verbal and presentation.
A driven and resilient individual with exceptional abilities to learn fast, solve problems and take ownership.
Availability for traveling.
Nice to have as additional assets:
Degrees in Industrial Engineering, Supply Chain and Computer Science.
Experience with Warehouse Automation (P2L, P2C, Put-Wall, Voice Picking, etc.), Slotting and Labour Management.
Experience and/or education in Project Management.
| Sponsor | Mantis Informatics, Inc. |
| Posted Date | 4/08/21 |
| Job Type | Full Time |
| Contact | Aydee Ng |
| Contact Email | careers[at]mantis.email |
| Address1 | 1000 PARKWOOD CIR SE |
| Address2 | STE 900 |
| City | ATLANTA |
| State/Province | GA |
| Zip/Postal Code | 30339-2140 |
| Country | United States of America |
| Customer Service |
| Logistics |
| Service Manager |
| Supply Chain Management |
| Warehousing |
